You started this with a why, Somewhere along the way, it got buried in everything else.
I help founders and executive directors untangle the operations so they can get back to the work that actually matters.
You built something real. You know every part of it. You have a team
And somehow everything still routes back to you.
Your team asks because asking feels safer than deciding. Decisions land on your desk because no one ever put in writing what was theirs to make. You've tried to fix it. The fix didn't hold. And now another quarter has gone by and the structure looks the same as it did a year ago.
That's not a people problem. It's a design problem. And design is fixable.
A peice of paper isn’t going to fix the problem.
I've been on the employee side of this work long enough to know that a plan no one implements isn't a plan. It's just paper.
That experience shaped how I work. I come in, look at what's actually tangled, and build the solution with your team while your organization keeps running. By the time we're done, your people are already using what we built. Not waiting to implement it. Using it.
The work fits your organization, your tools, and the team you already have. You don't need new software. You need a clearer structure for the one you have.
The right starting point depends on what you're dealing with.
Ops-in-a-Day
You know what's broken. You don't have months to fix it. One focused day inside your organization. We map the decisions that keep routing back to you, build the structure to stop them, and load it into the tools your team already uses. You leave with something working.
Ops Clarity Sprint
The structure has been broken for a while and the fixes haven't held. This is the full engagement. Roles, responsibilities, decision rights, communication rhythms. We go deep and we don't stop until your team is running it on their own.
Not sure which fits your situation? The Ops Clarity Call is 45 minutes and free. We figure out exactly what's tangled and I'll tell you honestly what I'd do about it.
Relief isn't a feeling. It's when specific things stop happening.
The week you don't spend Sunday night reviewing things you already reviewed.
The meeting that ends with action items that get done without you following up.
The day you realize you forgot to check in, and nothing broke.
The question that gets answered by the person it should have been answered by.
That's what structure feels like when it's working.
I started this because I've been on the other side of it.
I'm Jennie Vader. I'm an operations consultant based in Missoula, Montana. I work with founders and executive directors who are running good organizations with structures that haven't kept up with them.
I've spent years on the employee side of this work. That experience shaped everything about how I approach it now. I know what it takes to actually move something from broken to running, and I know the difference between a system that looks good on paper and one a team will use on a Tuesday morning.
Not handed off. Running.
If that's what you need, send me a message.
You know something needs to change.
Often, there is a clear place to start. Let's find it.